ISO 9001:2015 QUALITY MANAGEMENT SYSTEM

ISO 9001:2015 is used by an organization to demonstrate its capability to meet customer requirements for product and / or service and for assessment of that capability internally and/or externally.

Quality Management- the Eight Principles

1. Customer focused organization
2. Leadership
3. Process approach
4. Involvement of people
5. Systematic approach of management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationship

ISO 9000 Standards

The ISO 9001:2015 family of documents
ISO 9000 - Concepts & Vocabulary
ISO 9001 - QMS Requirements
ISO 9004 - QMS Guidelines for Performance Improvement

Definitions

• Process:- A set of interrelated or interacting activities which transform inputs to outputs.

• Product:- Result of a process.

• Quality:- The degree to which a set of inherent characteristics fulfill requirements.

• Continual improvement:- Recurring activity to increase the ability to fulfill requirements.