ISO 9001:2015
QUALITY MANAGEMENT SYSTEM
ISO 9001:2015 is used by an
organization to demonstrate its capability to meet customer
requirements for product and / or service and for assessment of
that capability internally and/or externally.
Quality
Management- the Eight Principles
1. Customer focused organization
2. Leadership
3. Process approach
4. Involvement of people
5. Systematic approach of management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationship
ISO 9000
Standards
The ISO 9001:2015 family of
documents
ISO 9000 - Concepts & Vocabulary
ISO 9001 - QMS Requirements
ISO 9004 - QMS Guidelines for Performance Improvement

Definitions
-
Process:- A set of
interrelated or interacting activities which transform
inputs to outputs.
-
Product:- Result of a
process.
-
Quality:- The degree to which
a set of inherent characteristics fulfill requirements.
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Continual improvement:-
Recurring activity to increase the ability to fulfill
requirements.